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Returns & Refunds


Our return policy lasts 30 days from the date you receive the product.

If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.

Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, health and personal care items, hazardous materials, or flammable liquids and gases.

To complete your return, we require a receipt or proof of purchase.

Do note that return postage fees will not be covered by us. We recommend emailing or calling 877-934-9968 for full order return inquiries.


You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.


We offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days.

We are also able to send replacement items if you would like.

Please note we are not responsible for any extra shipping, duty or import costs your country may apply.

Please email us at or call us at 877-934-9968 for more information on your refund request.

If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.

Our Refund Policy lasts 7 days. If 7 days have gone by since you received your order, unfortunately we can't offer you a refund or exchange.


Once your return is received and inspected we will issue the refund. Shipping costs are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-7 working days.


If you haven’t received a refund yet, first check your bank account again or Paypal account if paid via PayPal.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email at or by phone at 877-934-9968.


Depending on whether we have sent out your order already, we are able to process your order cancellation and refund back your money.

If you order has already been despatched then you will need to wait to receive the item and return it to us in order for us to process a refund.


Purchase of the LIMITED LIFETIME WARRANTY OPTIONAL UPSELL assures the original owner that, for the practical lifetime of you PetsBuy Product, if the product fails due to a manufacturing defect, we will repair or replace it, at our discretion.

Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, exposure to any substance or an environment that degrades the product, or the natural breakdown of materials over time.